Please read below so you know what to expect on the day.

• Quote is based on the information provided. Larger rooms may be re-quoted.
• Standard sizes: living room/bedroom up to 4x4m, hallway/landing up to 4m.
• Most stains will be removed, but results vary with high-traffic or damaged areas.
• Additional stains not discussed prior may be chargeable — agreed before cleaning commences.
• Please advise if chemicals (e.g. Vanish, Dr Beckmann) have been used — flushing out may be required.
• We cannot guarantee 100% stain removal due to variables outside our control.
• Please remove small items and fragile/valuable objects before our arrival.
• We cannot move large furniture due to health and safety regulations.
• Carpet dry times vary; upholstery takes 12–24 hours to fully dry.
• Please unplug and move TVs, consoles and other electrical items in advance.
• We require access to hot water and 2 plug sockets (no extension leads).
• All rooms/items must be clear of obstructions before our arrival.
• Payment is due within 7 days of completion — by bank transfer (details on your invoice) or cash.
• Any concerns must be raised within 24 hours so we can resolve them promptly.